Refund Policy

At Samscope IT Limited, we value our clients and aim to provide exceptional digital marketing services. This refund policy outlines the conditions under which refunds are granted, ensuring transparency and trust in our business relationships.

1. Introduction

Our refund policy is designed to address client concerns in a fair and efficient manner while protecting the interests of Samscope IT Limited. By engaging our services, you agree to the terms outlined in this policy.

2. Refund Eligibility

Refunds may be requested under the following conditions:

  • Cancellation by Client:
    • Clients must notify us of their intent to cancel within 7 working days of purchasing a service.
    • An 80% refund will be provided, with the remaining 20% retained as a cancellation fee.
  • Failure by Samscope IT Limited to Provide Services:
    • In the unlikely event that we are unable to deliver the agreed services, a 95% refund will be issued.

2. Refund Eligibility

To request a refund, follow these steps:

  1. Email your refund request to support@samscope.com with the subject line “Refund Request.”
  2. Include the following details:
    • Full name
    • Invoice number
    • Service purchased
    • Reason for requesting a refund
  3. Our team will review your request and respond within 3 business days to confirm eligibility.

4. Refund Processing Timeline

Approved refunds will be processed within 7 days of confirmation. Funds will be returned using the original payment method unless otherwise agreed.

5. Exceptions to Refunds

Refunds are not applicable for:

  • Payments made for tools, applications, plugins, or advertising purchases used in delivering your services.
  • Services rendered in full prior to a refund request.

6. Dispute Resolution

In the event of a dispute regarding refunds, we encourage clients to first contact our support team at support@samscope.com. If a resolution cannot be reached, disputes may be escalated to mediation or arbitration in accordance with applicable laws.

7. Customer Satisfaction

Your satisfaction is our priority. If you are dissatisfied with our services, we encourage open communication to resolve any issues amicably. Please reach out to our support team for assistance.

8. Contact Information

For refund-related inquiries, please contact us at:

  • Email: support@samscope.com
  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)

This policy is subject to change at the discretion of Samscope IT Limited. Clients will be notified of significant updates.

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